The terms "Customer Service" & "Technical Support" are perhaps the most over used term in all of business and certainly in the architectural/ decorative concrete overlay business as well. Customer support is our primary backbone and something we are extremely well known for and proud of. We completely understand that having a good support system to turn to is the most critical resource to have in the decorative concrete overlay business. Other than experience, education is the key to success.

Most people think that our technical support is for when they need answers and solutions to resolve application problems. We look at it much different and therefore want our customers to take full advantage of the technical support we offer. Although the application of decorative concrete overlays and concrete stains such as acid stain and antiquing stain are relatively simple to the experienced installer, we provide support at any level.

Our intent in offering technical support is to not only solve problems, but to prevent problems from arising in the first place. We have the most knowledgeable and experienced staff as it pertains to decorative concrete overlays and concrete stains in the industry. We realize this is a bold statement to make. However, we invite anyone to call our technical engineering office for honest, informative answers to current, future or past decorative concrete overlay projects.

We want our customers to call us early in the bidding and estimating stages to make sure they are taking all issues into consideration. After that we will help you through the setup stage of the job, then the preparation and so on and so forth until the job is complete. It is our goal to assist out customers though the completion stages of jobs so they are installed as flawlessly as possible while saving money.

If you are looking for an estimate and need to locate a decorative concrete overlay or concrete staining contractor in your area go to the Contractor map or send us an email with your name, address and how we can reach you to sales@elitecrete.com.

If you are looking for a local distributor of our decorative concrete overlay systems to attend a training seminar or to purchase product, go to the Distributor map or send us and email with your name, address and how we can reach you to: sales@elitecrete.com.

For general information pertaining to decorative concrete overlay systems go to the Contact Us page or feel free to contact us at: info@elitecrete.com.